Support

Common questions

My reminders aren't showing up.

Check that notifications are allowed for Fairsum (your phone's Settings → Apps → Fairsum → Notifications), and that battery optimisation isn't stopping it. In Fairsum, check Settings → Reminder for how many days before you're reminded. Reminders are best-effort and depend on your phone — please don't rely on them as your only way to remember a bill.

How do I back up my data?

In Fairsum, go to Settings → Backup → Export backup. This saves an encrypted backup file you can store in Google Drive, Files, or email. Do this occasionally, and especially before changing phones.

How do I move to a new phone?

On your old phone, Export backup and save the file somewhere you can reach it. On the new phone, install Fairsum and use Settings → Backup → Import backup to restore it.

How do I export my data to a spreadsheet?

Settings → Export data → Export as spreadsheet (CSV) — opens in Excel, Google Sheets, or similar. (Use Export backup, not CSV, if you're moving to a new phone.)

How do I change my currency or reminder timing?

Both are in Settings: Currency (Australian dollars by default) and Reminder (Same day, or 1/2/3/5/7 days before).

How do I delete my data?

Your data lives only on your phone. Delete individual entries in the app, or uninstall Fairsum to remove everything. There's nothing stored on our servers to delete.

Why do I see ads?

Fairsum is free to use and supported by a single banner ad (Google AdMob). If you'd rather not see ads, an optional one-time purchase removes them. See our Privacy Policy for how ad data is handled.

Can I remove the ads?

Yes — a one-time in-app purchase removes the banner ad. The free version stays fully functional; the purchase just hides ads.

Is my data private?

Yes — your entries are stored on your device and aren't sent to us. See the Privacy Policy for detail.